Understand the Ladder of Inference 推論階梯

Ladder of Inference 推論階梯

1. Rethinking thinking
2. The Ladder of Inference Creates Bad Judgment
3. 重新認識「思考」— 推論階梯
4. 別讓溝通兩敗俱傷！7 個提問，分辨「事實」、「情緒」
5. https://www.mindtools.com/pages/article/newTMC_91.htm

We based on what we know to interpret.
Acknowledgement is about paraphrasing the facts then empathizing with feelings.
You don't change a person's mind without knowing what the mind is.

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